What size are the letters?
- Standard letter size is 5 inches high, with variable widths. If you are interested in a custom size, contact us!
How do I order a custom banner?
- Click on our "CUSTOMIZE YOUR OWN" option on the products page. Select the number of letters in your phrase, then specify the paper colour, exact phrase, and ribbon colour in the "Notes and Instructions" box at checkout.
How is my banner shipped and when will it arrive?
- We flat pack our banners in bubble envelopes and ship via Canada Post Expresspost. Shipping times are:
- Local (Toronto and GTA) 3 business days GUARANTEED
- Regional (Ontario) 5 business days GUARANTEED
- National (Canada) 7 business days GUARANTEED
- International (Outside Canada) 7-10 business days, no time guarantee.
What if I live in Toronto? Can I skip the shipping cost and pick it up?
- Yes! Use promo code PICKUPTO at checkout to save the shipping cost. Pickup is near King & Bathurst. We will email you when your purchase is ready for pickup to arrange a time.
If I order a certain amount, can I save on shipping?
- Yes! Subtotals over $75 get free shipping! Just remember to enter the promo code FREESHIPPING during checkout.
What's included in my banner purchase?
- In addition to your banner (obvi), you purchase includes two (2) thumbtacks for hanging your banner, plus a thank-you card with some extra promo codes for your next purchase!
Didn't see your question answered? Contact us!